Maintenance of campus accommodation: an experience of varying satisfaction
It was half past eight in the morning and I was fast asleep. As it was my day off from lectures, I wasn’t planning on getting up anytime soon. However, my peaceful slumber was soon disturbed by incessant knocking at my door; knocking that had also woken up the other seven members of my flat. A maintenance worker had come to fix something that had been reported by housekeeping during the last room check. With no forewarning that maintenance was to be coming, and not even knowing that something in my room needed fixing, it was a less than pleasant start to a Monday morning. While I was grateful something in my room was fixed, this incident highlighted issues with the on-campus maintenance procedure.
There is a lack of a system in place that alerts students as to when they should expect ma...